Feedback & Complaints
If you're unsatisfied with our service, please send a written complaint with photos of the bouquet (from above and the side) within two days of delivery. Late complaints might not be considered.
CAKE DELIVERY
Our cakes are freshly made to order to ensure the highest quality and taste. Due to the time-sensitive and perishable nature of our products, we cannot offer refunds if the delivery attempt is unsuccessful. Once the cake has left our premises for delivery, it is considered sold and non-refundable. Please note that the images of our cakes provided on our website or promotional materials are for reference purposes only. The exact appearance of the cake may vary slightly depending on the location and availability of certain decoration materials. While we strive to match the design as closely as possible, minor variations in decoration may occur.
DELIVERY TO POST OFFICE BOXES
Please note that we are unable to deliver orders to post office (P.O.) boxes. All deliveries require a physical address to ensure proper handling and successful delivery. By placing an order, you agree to provide a valid residential, commercial, or institutional address. In case a P.O. box address is provided, the delivery will not be successful, and a refund cannot be issued.
Deliveries on Special Occasions
During peak periods such as Valentine’s Day, International Women’s Day, Mother’s Day, Christmas, and other major holidays, we experience a significantly higher volume of orders. To ensure timely delivery and fulfill all orders as efficiently as possible, we reserve the right to make substitutions in flower colors or, in some cases, the type of flowers, without prior consultation with the customer. Our florists always strive to maintain the overall style and value of the arrangement. Additionally, while we do our best to deliver on the requested date, due to high demand and logistical challenges, deliveries may be completed one or two days later. We always aim to avoid delays and appreciate your understanding during these busy times.
